Returns & Exchanges
Hi, I'm Chuck. Buying shears online means you can't hold them in your hand first, so I've tried to make sending them back as easy as possible. Here's how it works.
The short version
- 30 days from delivery to return or exchange.
- Exchanges are free. We send you a prepaid label and ship your new pair free.
- Refund to your card: we take $8 off the refund to cover the return label.
- Store credit: no deduction. You get the full amount.
- No waiting on us: your refund goes out once tracking shows the package is back with us.
How to start (takes about 2 minutes)
- Open our returns portal and enter your order number and email. If you're logged into your account, you'll also see a return option next to each order.
- Pick the item and choose what you want: an exchange, store credit, or a refund to your original payment method.
- Print your prepaid label. Pack the shears in their original case or box, with every part included.
- Drop it off with the carrier on the label. That's it.
What it costs
- Exchange: free
- Store credit: free
- Refund to your original payment method: $8 return-label cost, deducted from your refund
Timing
Refunds and store credit go out once the return tracking shows your package is back with us. After that, your bank usually takes a few business days to post a card refund. For exchanges, we ship your new pair once your return is on its way.
Condition
Please send the shears back unused, in their original case or box, with every part included.
Joewell and Yasaka shears
Joewell and Yasaka shears can be refunded or exchanged only if they're unopened. They aren't covered by the Saki lifetime warranty. The manufacturer's warranty applies.
Order never arrived?
That's on us. Email cs@sakishears.com and we'll send a replacement.
Something wrong with your shears?
Manufacturing defects are covered by our lifetime warranty. Email cs@sakishears.com with your order number and photos and we'll take care of it.
Quick FAQ
When does my 30 days start?
The day your order is delivered.
Do I pay anything to exchange?
No. We send the prepaid label and ship your new pair free.
What if the new pair costs more or less?
If it costs more, you pay the difference. If it costs less, we refund the difference.
Why is $8 taken off refunds?
That's what the return label costs us. Choose an exchange or store credit and nothing is deducted.
How long until I see my refund?
It goes out once tracking shows your package is back with us. Your bank then takes a few business days to post it.
Can I just mail it back?
Please start in the portal first. That's how you get your prepaid label and how we match the package to your order.
My order never showed up. Is that a return?
No. Email cs@sakishears.com and we'll send a replacement.
Still have a question? Email me at cs@sakishears.com and you'll hear back from a real person.