Returns & Exchanges
Every return starts the same way. Within 30 days of delivery, go to our returns portal and enter your order number and email. We email you a prepaid return label, so there is nothing to pay up front.
Then choose what you want back:
- Exchange: We send you a replacement pair. You pay nothing, including shipping both ways.
- Store credit: You get credit for every dollar you paid, to spend on sakishears.com. Nothing is taken out for the return label.
- Refund to your card: We refund what you paid, minus $8 for the prepaid return label.
Joewell and Yasaka shears can be returned or exchanged only if unopened.
If there is a problem with your shears, email cs@sakishears.com before starting a return, so we can make it right.
How to start (takes about 2 minutes)
- Open our returns portal and enter your order number and email.
- Pick the item and choose what you want: an exchange, store credit, or a refund to your original payment method.
- Print your prepaid label. Pack the shears in their original case or box, with every part included.
- Drop it off with the carrier on the label. That's it.
Timing
Refunds and store credit go out once the return tracking shows your package is back with us. After that, your bank usually takes a few business days to post a card refund. For exchanges, we ship your new pair once your return is on its way.
Condition
Please send the shears back unused, in their original case or box, with every part included.
Joewell and Yasaka shears
Joewell and Yasaka shears can be refunded or exchanged only if they're unopened. They aren't covered by the Saki lifetime warranty. The manufacturer's warranty applies.
Order never arrived?
That's on us. Email cs@sakishears.com and we'll send a replacement.
Something wrong with your shears?
Manufacturing defects are covered by our lifetime warranty. Email cs@sakishears.com with your order number and photos and we'll take care of it.
Quick FAQ
When does my 30 days start?
The day your order is delivered.
Do I pay anything to exchange?
No. You pay nothing, including shipping both ways.
What if the new pair costs more or less?
If it costs more, you pay the difference. If it costs less, we refund the difference.
Why is $8 taken off refunds to my card?
That's the cost of the return label, so it comes out of the refund. Exchanges and store credit cost you nothing.
How long until I see my refund?
It goes out once tracking shows your package is back with us. Your bank then takes a few business days to post it.
Can I just mail it back?
Please start in the portal first. That's how you get your prepaid label and how we match the package to your order.
My order never showed up. Is that a return?
No. Email cs@sakishears.com and we'll send a replacement.
Still have a question? Email me at cs@sakishears.com and you'll hear back from a real person.