Refund policy
Returns, exchanges and refunds
Hi, Chuck here. If your shears aren't right, here's how we'll make it right. For the step-by-step version, see our Returns & Exchanges page.
You have 30 days
You have 30 days from delivery to return or exchange.
How to start
Go to our returns portal at sakishears.com/apps/return_prime and enter your order number and email. We email you a prepaid return label, so there's nothing to pay up front. Please start in the portal before you ship anything back.
If something's wrong with your shears, email us first at cs@sakishears.com so we can make it right.
Then choose what you want back
- Exchange: We send you a replacement pair. You pay nothing, including shipping both ways.
- Store credit: You get credit for every dollar you paid, to spend on sakishears.com. Nothing is taken out for the return label.
- Refund to your card: We refund what you paid, minus $8 for the prepaid return label.
For exchanges: if the new pair costs more, you pay the difference. If it costs less, we refund the difference.
Your refund goes out once the return tracking shows the package is back with us. Your bank then takes a few business days to post it.
Condition
Shears must be unused, in the original case or box, with every part included.
Joewell and Yasaka shears
Joewell and Yasaka shears can be refunded or exchanged only if they're unopened. They aren't covered by the Saki lifetime warranty. The manufacturer's warranty applies.
Defects
Manufacturing defects are covered by our lifetime warranty. Email cs@sakishears.com with your order number and photos.
Never received your order?
Email cs@sakishears.com and we'll send a replacement.
Questions?
Email cs@sakishears.com. You'll hear back from a real person.